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[Replied] [System] Asus Z550KL(Z00LD) Blue screen and continuous restart

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shiv.kbh USA Level 1 | All posts
ZenFone2 Bug Report
Model: ZE500KL
RAM: 2G
Firmware/APP Version: WW-21.40.1220.1998-user
Frequency of Occurrence: 1.2GHz
Rooted: Yes
APP Name: -
Screenshot: -
My phone ASUS Z00LD( Asus Zenfone Z550KL) its restarting continuously with bllue screen. Phone has become useless. whats the solution for this? it has latest firmware updated from asus official updates. is this motherboard problem?
How much it will cost to replace motherboard in indian price?
Props
Hello shiv.kbh
Have you tried it under "safe mode"?
In safe mode, only the factory pre-installed applications will be loaded.
For instructions, please refer to the link below:
http://www.asus.com/zentalk/foru ... ghlight=safe%2Bmode

Have you tried doing a factory data reset? Remember to back up your files before doing so. For instructions, please refer to the link below:
http://www.asus.com/zentalk/forum.php?mod=viewthread&tid=3110

If issue persists, I would suggest to send the phone to your nearest repair center for check ups
http://www.asus.com/support/Service-Center-All-Countries/
Thank you
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shiv.kbh USA Level 1 | All posts
I have tried safe mode thats helpless still phone restarts randomly and now it become difficult start phone itself, every time i try to turn it will show bluescreen and then again restart and then bluescreen it is even not completley booting to phone home screen like normal phone. at bluescreen itself it will go black and then again bluescreen.

i did factory reset earlier and then updated till latest update after that above problem started.

i want know what will be motherboard cost for replacement?
the phone is no more in warranty. its 1 year 6 month old phone.
please provide the price of motherboard for this model or else will never suggest anyone to go for ASUS mobile anymore in future. such a unstable mobile from Big company.
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TWN Moderator | All posts
shiv.kbh posted on 2017/2/8 02:59
I have tried safe mode thats helpless still phone restarts randomly and now it become difficult star ...

Hi shiv.kbh,

For cost question, you have to consult local service center for more details.

https://www.asus.com/support/Service-Center-All-Countries/

Sorry for any inconvenience
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