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[More Information Needed] [System] fota_return_code 409

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eezad18 MYS Level 1 | All posts
ZenFone2 Bug Report
Model: -
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Frequency of Occurrence: -
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I've tried to upgrade my ASUS selfie firmware from my very old version 1.11.40.302 to 21.40.0.1692, but during installation I've received such error above. What is the solution for this matter ?

I've tried to install using the phone itself and also copying setup file downloaded from internet and copy inside my phone. Both attempts resulting same error as above.
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Hello eezad18
have you tried updating your phone one firmware after another?
Thank you
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eezad18 MYS Level 1 | All posts
Yes I did and think I've done several attempt for firmware update. First time when I bought this phone, there was a prompt was software update, but still i found out same issue happened 
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eezad18 posted on 2017/1/19 23:09
Yes I did and think I've done several attempt for firmware update. First time when I bought this pho ...

Hello eezad18
Can you send your phone serial number by private message? I'll check your phone FOTA status on our server and see if this can be resolved. Thank you
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